Chocolate Frog Records Shop

Please support Fish by buying merchandise directly from the Company Scotland Shop. We have many satisfied customers, some of whom were happy to leave their comments below.

A wide range of merchandise is available including
Studio recordings (CDs and vinyl)
Live CDs
DVDs and videos
T-shirts, clothing and accessories
Posters, books and cards
Fan Club membership and tickets

Payment methods

  Credit/Debit Cards Cheque * I.M.O./P.O. * Cash
On-line Shop
By Post
By Phone
By Fax
At Gigs

Cheques, International Money Orders and Postal Orders in Pounds Sterling (£) only

Ordering methods


Ordering on-line

The Chocolate Frog Company Shop provides secure Credit Card ordering via WorldPay. If you wish to pay by International Money Order, Postal Order or Cheque, please follow the instructions for Ordering by post below but include a printed copy of your order with the payment. Please note that goods will only be sent out when money has cleared . We do not operate a "payment on delivery" service.
Credit cards which can be accepted by the on-line shop are clearly displayed at the bottom of every page.


Ordering by phone

Call 01620 826150 from the UK, +44 (1620) 826150 from the rest of the world.
When ordering by phone, please talk slowly and clearly. Provide all your details including:

  • Cardholder's name, address, membership number (if you have one) and phone number. It will be helpful if you spell the cardholder's name letter by letter.
  • Delivery address if different from cardholder's address.
  • Card number, card expiry date and the last 3 digits of the security number from your credit card. In most cases, this can be found on the back of your card just above or on the signature strip.
  • The catalogue numbers and/or a brief description of the items you wish to order.

If paying by Switch, please state the issue number and the 'valid from' date.


Ordering by fax

Please use the text order sheet whenever possible. Fax your order (typed, if possible, or written clearly in BLOCK CAPITALS) to 01620 826144 (from the UK) or +44 (1620) 826144 from outside the UK.


Ordering by post

Please use the text order sheet whenever possible. Fill in the form and post it - with a Cheque, International Money Order or Postal Order in Pounds Sterling (£) only and made payable to 'Chocolate Frog Record Company' - to The Company Scotland, PO Box 3, Haddington, East Lothian, EH41 3TA, Scotland. Goods will only be despatched when funds have cleared. Please write clearly if corresponding by normal mail in BLOCK CAPITALS with your name, address, company membership (if applicable) and payment details. Cash sent by post cannot be accepted and might not be returned.

Credit Card Security

If you are shopping from outside the UK, place your order and your Credit Card provider will convert the transaction into your own currency. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site or transmitted via Email. We can no longer accept Credit Card orders by Email as we do not store customers' card numbers in our office.

Postage and delivery

We cannot accept liability for lost packages sent outside the UK by International Post (surface or air-mail). For increased reliability, please choose 'Signed Delivery' or 'International Signed For' as your postage method. Goods paid for by Cheque, International Money Order or Postal Order must include the correct amount of postage, failure to provide this will result in your payment being returned to you and not the items that you ordered.

Returns Policy

Whether your order is made via the website or by any of the other methods listed above, you are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. If you cancel an order and wish to return the goods you must confirm, in writing, to us within 7 working days from the day on which the goods are received. You must ensure that reasonable care is taken of the goods and that they are returned to us by some form of insured, signed for carrier at your expense. On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken and then we shall credit your credit/debit card with the total amount of the original order less the carriage and the credit card surcharge. If returning items please ensure that they are packed in a secure box or bag to avoid a restocking charge. Items which are delivered to you in shrink-wrapping (i.e. CDs and DVDs) must be returned with the shrink-wrapping intact and unbroken.

For ordering enquiries, please contact enquiries at The Company Scotland

Comments
I'm impressed. The selection is great, the price is right, and the service is lightning fast. Thank you for making Fish's catalogue easy to get, even on "the wrong side" of the Atlantic. David Dyte

The fastest on-line shop I have ever used. Good quality merchandise and the best place to get the current and back catalogue from... A great on-line store. Carl Hardingham

The staff were friendly and helpful, we had a confirmation email straight away and another when the DVD was dispatched, it arrived very quickly and it was cheaper than the big online stores! Very satisfied, we'll certainly buy from them again. Jane Chisholm

I'd just like to say that I ordered some Fish stuff yesterday and service was absolutely brilliant. I ordered about lunchtime yesterday, got two emails within minutes of ordering first confirming and then saying it'd been posted. On the doormat this morning! I also found that as well as the CDs they'd also stuck in a free CD single and postcard which I didn't order (but are most welcome). Fantastic. Adrian (UK)

Huge kudos to the shop as it's now running. From order to delivery TO AUSTRALIA in exactly a week. Brilliant work! 'oreb'

I ordered Fool's Company DVD on Monday lunchtime, and it arrived today (Weds). Can't complain at that. Also it was much cheaper than anywhere else. 'kazanddaz' (UK)

I placed my first ever order with the shop yesterday (around 12 noon) and it has just been delivered this morning (9.20 am). You can't beat that for service. 'mstique' (UK)

My recent order came within two days. "Amazon" are very fast but "The Company" is faster! If only I could do my supermarket shopping at "The Company" too... 'Squeak' (UK)
 

Site content ©1981-2012 Derek W. Dick/Fish. Artwork ©1983-2012 Mark Wilkinson.
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Chocolate Frog Record Company Ltd. registered office: 6th Floor, New Baltic House, 65 Fenchurch St., London EC3M 4BE. Company No. 04007392